Shipping policy
Last updated: 29/5/2026
Thank you for shopping with Velorah Grace.
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on:
- Saturdays
- Sundays
- National/Public Holidays
2. Delivery Timeline
Estimated delivery time is:
5–7 business days
Delivery timelines exclude:
- Saturdays
- Sundays
- National holidays
- Unexpected courier delays
- Natural disasters or force majeure events
Delivery timelines are estimates and not guaranteed.
3. Shipping Charges
Shipping charges (if applicable) will be displayed during checkout.
4. Tracking Information
Customers will receive shipping/tracking details via email, SMS, or WhatsApp once the order is dispatched. (If the details given at the time of check out are correct)
5. Incorrect Address
Customers are responsible for providing accurate shipping details.
We are not liable for delivery failures caused by:
- Incorrect address
- Incorrect phone number
- Unavailability at delivery location
Additional shipping charges may apply for re-delivery.
6. Delayed or Lost Shipments
While we work with reliable logistics partners, delays may occur due to:
- Weather conditions
- Operational issues
- High shipping volume
- Government restrictions
We are not responsible for delays caused by third-party courier services.