Refund policy

Last updated: 29/5/2026

Thank you for shopping with Velorah Grace

Please read our Refund & Return Policy carefully before making a purchase.

1. No Return / No Refund Policy

All products sold on our website are non-returnable and non-refundable once delivered successfully to the customer.

We do not accept returns for:

  • Change of mind
  • Incorrect selection by customer
  • Size or preference issues
  • Delay caused by courier or unforeseen circumstances
  • Minor packaging damage without product damage

2. Eligible Refund Cases

Refunds or replacements will only be considered if:

  • The customer receives a damaged product
  • The customer receives the wrong product
  • The product is missing items due to packaging error

To qualify:

  • The issue must be reported within 48 hours of delivery
  • A complete unboxing video is mandatory
  • The video must clearly show:
    • Unopened package
    • Shipping label
    • Full unboxing process
    • Visible damage or incorrect item

Claims without an unboxing video may not be accepted.

3. Refund Approval Process

Once your claim is reviewed and approved:

  • Replacement or refund will be processed within 7–10 business days
  • Refunds will be issued to the original payment method only

We reserve the right to reject claims that:

  • Appear fraudulent
  • Lack sufficient evidence
  • Are reported after the allowed timeframe

4. Cancellation Policy

Orders once placed cannot be cancelled after processing or dispatch.

5. Contact for Claims

For refund or damage claims, contact us at:

Email: support@velorahgrace.com
WhatsApp/Phone: +919315737123